Shipping Policy

Aladdinsden.com.au chooses to ship using Australia Post e-Parcel service. The e-Parcel service will email your directly to advise you when your order is ready for dispatch and provide you with your tracking number. You can also opt to receive up to date tracking emails at every point where your package is scanned by Australia Post.

If you require a ‘Signature on Delivery’ or Insurance for your parcel, please choose this option at time of checkout. Australia Post at their discretion, will leave your parcel in a secure location of their choice if you do not choose the ‘Signature on Delivery’ option.

Aladdinsden.com.au will not be liable for any parcels that go missing if the “Signature on Delivery” option is not chosen.

All orders are dispatched within 1 (one) business day after payment has been received and funds have been cleared.

Insurance options are available when you checkout. Choosing insurance ensures that your parcel will be delivered to your nominated address or cover you for lost, stolen or damaged parcels.

If you do not receive your parcel, but it is marked as delivered by Australia Post, it remains the customers’ responsibility to resolve the issue directly with Australia Post. While Aladdinsden.com.au may offer the customer assistance in resolving this issue, this does not imply responsibility. Please check expected delivery times on the the Australian Post website.

Aladdinsden.com.au does not accept any responsibility for any parcels that are lost, stolen or damaged once Australia Post accepts receipt of the parcel. Aladdinsden.com.au are in no way obligated to refund or replace an order that has been damaged, stolen or lost in transit.

Orders shipped to Australian addresses over $120.00 are eligible for free shipping. The type of service available for free shipping is Express Post. You must choose this option at checkout.

There is no free shipping offered for International orders.

Customers are responsible for all shipping costs associated with their order, including return orders. Shipping costs are not refundable.