Warranty & Returns

Vape & E-Cig Australia

Please refer to the Warranty tab at the bottom of individual product page for the warranty time period that applies to each individual product. Different products are subject to different warranty periods.

Clearomizers & Atmoizers (Tanks & Coils) are subject to a 3 day DOA warranty periord.

All sales on aladdinsden.com.au are final. 

  • The warranty period starts once the product has been dispatched to the purchaser.
  • This warranty does not cover misuse, deliberate or accidental damage or damages caused by normal wear and tear.
  • This warranty does not cover product failure or damage caused due to improper use or unauthorized repairs.
  • This warranty does not cover product lost or damanged in transit. Please refer to our shipping policy.
  • This warranty does not cover product failure or damage as a result of excessive force.
  • This warranty does not cover product failure or damage as a result of usage outside of recommended product paramaters.

All products that are returned to aladdinsden.com.au as faulty are returned to the vendor/manufacturer for assessment. It can take an extended period of time for the product to be assessed by the vendor/manufacturer. You should allow a minimum of 4 weeks from the time you return your item for it to be assessed. Once assessed aladdinsden.com.au will contact you to arrange a refund or replacement if necessary.

If you change your mind and no longer want the product, it may be returned if the product is still in its original packaging, unopened and unused. All shipping costs relating to the return of the product are the responibility of the customer. 

For health and safety reasons, aladdinsden.com.au will not accept the return of products such as Atomizers/Clearomizer, or any other product, if they contain, or are covered in liquid such a ejuice. Ensure your product is cleaned thoroughly prior to returning.

To lodge a return request with aladdinsden.com.au please complete the Customer Returns Form.

Once your return form has been received and processed, details of where the return the product will be supplied. All shipping costs relating to the return of the product are the responibility of the customer. 

By purchasing product on AladdinsDen.com.au you are agreeing to the conditions outlined in our Warranty & Returns policy.